SMS / Messaging Terms

1. Who Sends These Messages

ABY Platform LLC operates the ABY Yard Management System (YMS), software licensed to warehouses, distribution centers, and other facilities. When you receive a text message from the ABY platform, it is sent by ABY on behalf of the facility you are scheduled to visit or are working with. That facility — not ABY — holds the relationship with you and supplied your mobile number.

ABY Platform LLC, 2108 N ST STE 7028, Sacramento, CA 95816. Questions about messaging: support@abyplatform.com.

2. How Consent Is Obtained

ABY does not collect mobile numbers from the public and has no consumer signup on this website. Mobile numbers enter the platform in one way only: the facility enters the number of a driver or contact when it schedules an appointment or dispatches work.

Under our Terms of Service, every facility represents and warrants that it has obtained all consent required by the Telephone Consumer Protection Act (TCPA) and other applicable law from each individual whose number it submits, and that it has told that individual they will receive operational text messages about their appointment or assignment. Facilities are contractually responsible for the accuracy of that contact data and for honoring opt-out requests.

Messages are strictly operational and tied to a specific appointment or work assignment. ABY does not send marketing, promotional, or advertising text messages, and does not run any messaging campaign of its own.

3. What Messages You Will Receive

• Appointment notifications — confirmation, reschedule, cancellation, and reminder messages for a scheduled dock appointment.
• Status and gate updates — check-in confirmation, dock or door assignment, ready-for-departure, and similar yard status changes.
• Access links — a secure link to your appointment details page, so you can see your status without an account.

4. Message Frequency

Message frequency varies and depends entirely on your activity with the facility. Messages are event-driven — they are sent when something about your appointment changes. A typical single appointment generates roughly 2 to 6 messages. If you have no scheduled appointment, you receive no messages.

5. Cost

Message and data rates may apply. ABY does not charge you for these messages, but your mobile carrier may charge you according to your plan. Contact your carrier for details about your messaging and data rates.

6. How to Opt Out — Reply STOP

You may opt out at any time by replying STOP to any message you receive from us. You can also reply with QUIT, END, CANCEL, or UNSUBSCRIBE. We will send one final message confirming that you have been unsubscribed, and you will receive no further text messages from the ABY platform at that number.

Opting out suppresses messaging to your number across the ABY platform. If you later want to resume messages, reply START to the same number, or ask the facility to re-enter your number after you have told them you consent again.

Opting out of text messages does not cancel your appointment. If you stop receiving messages, contact the facility directly for appointment status, dock assignment, and gate instructions.

7. How to Get Help — Reply HELP

Reply HELP to any message for support information, or contact ABY at support@abyplatform.com. For questions about a specific appointment, the dock schedule, or site access, contact the facility that scheduled you — ABY provides the software but does not manage facility operations.

8. Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and can be affected by carrier network conditions, device settings, and coverage.

9. Privacy of Your Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in and consent data is never shared or sold to third parties.

Your mobile number is used only to deliver the operational messages described above. We share it only with the messaging providers that transmit those messages on our behalf — see our Subprocessors list at abyplatform.com/legal/subprocessors — and those providers may not use it for any other purpose. The facility that scheduled you already has your number; ABY does not sell, rent, or disclose it to anyone else.

How we handle personal data generally, including your rights to access and deletion, is described in our Privacy Policy at abyplatform.com/legal/privacy.